The Desktop Dispatcher is the easy to use, low cost, solution for creating, printing, storing and tracking any kind of service call, appointment or customer list.

Imagine being able to increase the efficiency of your service department and track it's performance without having to do any extra work. The Desktop Dispatcher will not only create and track service work orders, it stores them upon completion for building service histories and reports. The program will automatically show you the service history of each customer as you enter a new call for that customer. At the same time, the program is tracking all the information associated with the call to build reports. How would you like to see how much a particular technician earned last month? No sweat, it's already done. This and other reports are built for you without having to retype a thing.

But what about your customer lists? When your entering a new call, the program lets you look up that customer from your list and then enters their name and address onto the work order for you. If you already have a list of your customers on computer, you will probably be able to import it right into the program. But that's not all! The Desktop Dispatcher lets you store PHOTOGRAPHS and AUDIO NOTES about your customers and their equipment. Imagine this, you have a new technician in the field and he/she has just called with a problem they are having with a particular piece of equipment. With The Desktop Dispatcher, help is just a mouse click away. When you click on a button linked to notes on that customer, you could be looking at a photograph or even listen to previously recorded notes about the equipment in question.

Now imagine the alternative.

You could do all this the hard way by continuing to add to the mountain of paper you already have. BUT, how long would it take you to dig up a call that was completed months ago, or find the average income a technician generated per hour, or even dig up those notes you had on that troublesome thingamabob? With The Desktop Dispatcher, this could have all been done in less time than it took you to read this page. All with no extra work.

Standard Features.(Regular Version)

• Create, print, sort and track all your service calls.
• Sync with iPhones and BlackBerries
• Shows your customer's service history on the screen as you enter a new call.
• Saves your work automatically and creates backup copies easily.
• Unlimited number of calls.
• Stores and tracks completed calls and call backs for quick reference.
• Automatic appointment reminders.
• Import and export from other programs.
• Shows both the billing address and the job address on the screen.
• Pop up menus included: Call Taken By, Call Given To, Payment methods, Appointment Times, and others.
• Builds a customer database, automatically, as you use it.
• If you see something you don't want or need, we will take it off. Want something added, we can do that too.
• e-mail your calls to your service techs.
• Free maps to any address in the U.S.
• Now, you are reminded of past due calls automatically, when the calendar is opened.
• Record a memo in your own voice right on the work order.
• Lets you stamp the arrival and departure times on the work order.
• View all the calls in a list view to see where each technician is.
• Warns you if a call is running over the allotted time.( user defined )
• New calendar screen lets you view all the appointments to make it easier to set a new appointment. You can even reassign and reschedule existing appointments without having to switch screens.
• New screen in the customer database allows you to store photographs and audio notes about your customer's and their equipment.

Full Version

• Includes all the above
• Inventory control
  • Automatically adjusts inventory levels as you use items on work orders
  • Automatically enters descriptions and prices on the work order for you.
  • Saves time
  • Prevents errors.
• Invoicing
  • Thank you letters
  • Late notices
  • Aging reports
  • Print envelopes
  • Monthly and yearly reporting
• Proposals
  • Store and retrieve proposals
  • Turn an accepted proposal into a work order with a click of your mouse.
• Reports on completed work
  • Build custom reports by searching any combination of fields you want
  • Displays results in list view showing averages and totals.
• And more

Name Required

eMail Required

Operating System Windows Mac

Typ of Business - Select one - Locksmith Delivery Electrician Plumber Cable/Sat. T.V. HVAC / Air Conditioning Taxi Handyman Property Management Landscaping Phone service and install Painting Other

 

Features and Pricing options	The Desktop Dispatcher Solution. $300.00	Full version with inventory control and invoicing. To upgrade from Solution $200. Complete $500	OPTIONAL  With FileMaker Pro.10 Add approx. $300
Create, sort, track, print work orders and customer lists. Includes Open and Closed calls.	Yes	Yes	Yes
e-mail your calls to cell phones, pagers, P.D.As and more.	Yes	Yes	Yes
Sync to iPhones and BlackBerrys Requires purchasing respective apps	Yes	Yes	Yes
Networks	Fully Networkable Requires FileMaker Pro. Sold separately.	Fully networkable Requires FileMaker Pro. Sold separately.	Yes
Automatic Inventory Management		Yes	Yes
Create invoices		Yes	Yes
Thank You letters		Yes	Yes
Late Notices		Yes	Yes
Tax / Income Reports		Yes	Yes
Statements		Yes	Yes
Stores employee info.		Yes	Yes
Build proposals		Yes	Yes
.Build reports on completed jobs		Yes	Yes
Publish info to the web			Yes

FileMaker Pro 10 FM 10 is sold separately, prices may very. Check you local software store.

 

email: CstDskSol@aol.com

Voice: 561-714-5240

Fax: 561-967-8189

 

Step 1: Click here for an order form

Step 2: We are happy to accept payment via PayPal.

You do not have to have a PayPal account to use their services.

Regular version of The Desktop Dispatcher. $300.00

 

Full version of The Desktop Dispatcher. $500.00 Includes invoicing, inventory, proposals and employee records.

 

Upgrade from regular to full version. $200.00

Support options

One year of support including unlimited phone support M-F 9:00-5:00 Eastern Time, Free updates, Remote desktop training. $300.00 per year.

 

Per incident support.$75.00. Can include multiple issues.

 

Custom modifications. $75.00 per hour.

Step 3: We contact you, with your new passwords and registration number, after we receive notification of payment.

Why Buy From Us?

• Experience. We have over 20 years of experience in the service industry and over 10 years developing solutions
• Affordability. The Desktop Dispatcher starts at $300.00 That's as much as you could stand to loose with one missed job. Our program is comparable to others selling in magazines for $1500.00 and up.
• No updates required. We are always making improvements to the program, but you are not required to buy them.
• You own the software, you control who has access to it. Our solutions are not internet based.
• Time proven software. Our solutions are created using FileMaker Pro.
• Custom Made For Your Business. Want something removed, no problem, want something added, we can do that too. We even put in your employees names into pop up menus for you.

Getting Started

Setup

Setting up your customer list

Importing data from existing software

Setting up your inventory file

Using the program

Building a work order

Finding records

Navigating the program

Syncing to phones

First time sync